Answers to Common Questions

How do PromoGroup Rewards Gift Certificates work?

Companies purchase PromoGroup Rewards Certificates in any denomination ranging from $5 to $30 to show appreciation to employees and customers as gifts, performance incentives, employment anniversaries, or customer programs.

PromoGroup – Reward Coupons and/or any other Coupons that have the PromoGroup Name on that are Associated with a PromoGroup Coupon are ONLY good at Grocery Stores and Stores that will Accept them.  These Grocery Stores and/or Stores are considered Participating Stores by allowing a PromoGroup Coupon to be Redeemed at their Store.”

PromoGroup Does Not Guarantee, ANY Grocery Store or Store that will accept A PromoGroup Coupon That has been sold to a Company and/or Distributed to a Consumer from the Comp[any that bought them or if the PromoGroup Coupon was re-gifted to a friend, company associate, family member, etc.

Where do the Gift Certificates work?

PromoGroup – Reward Coupons and/or any other Coupons that have the PromoGroup Name on that are Associated with a PromoGroup Coupon are ONLY good at Grocery Stores and Stores that will Accept them.  These Grocery Stores and/or Stores are considered Participating Stores by allowing a PromoGroup Coupon to be Redeemed at their Store.”

PromoGroup Does Not Guarantee, ANY Grocery Store or Store that will accept A PromoGroup Coupon That has been sold to a Company and/or Distributed to a Consumer from the Comp[any that bought them or if the PromoGroup Coupon was re-gifted to a friend, company associate, family member, etc.

What items can I buy with my Gift Certificate?

PromoGroup Rewards Gift Certificates are only good for the merchandise described on the front of the certificate. The giver of the Certificate wants you to have that item(s).

What if I lose my Gift Certificate?

Unfortunately, we are unable to replace certificates that are lost, stolen, or damaged.

What security features are on the Certificates?

Our Gift Coupons utilize the highest security measures to prevent fraud including the following.

  • Holographic Foil strip on the back of the coupon
  • Anti-Copy “Coin Rub” security feature
  • Watermark visible under black light
  • Erasure Protection – mark appears where erased with ink eraser
  • Unique Serial Numbers

Do you customize gift Gift Certificates?

Yes, we customize CERTIFICATES for FREE with your logo and custom message with all orders placed of 500 certificates or greater.

How do I contact you if I have questions?

You can Email Customer Service (click here) and a Rewards Specialist will be back in touch with you shortly, or contact us by phone at (800) 288-8671 between the hours of 8:30 AM – 5:00 PM CST Monday – Friday.

Do the Gift Certificates have an Expiration Date?

Yes, typically 2-3 months from the time of distribution.

How can I pay for PromoGroup Rewards Certificates?

PromoGroup Rewards accepts most forms of payment. We accept Visa, MasterCard, Discover and American Express. We also take checks and bank transfers and Purchase Orders.

Do you offer special pricing for large purchases?

Yes, for orders over 5,000 please call our rewards specialist at 1-800-288-8671.

Why is there no service or handling fee?

PromoGroup Rewards is one of the largest gift certificate distributers in the country. As such, we are able to provide our customers with the best pricing in the industry, which includes not charging a service or handling fee.

When will my order ship?

Our standard certificates will ship within 2 business days. Custom orders typically have a 7 to 10 day turn around time. However, if you have special delivery requirements outside the scope of delivery options on our website, please contact a Rewards Specialist and we will do everything possible to accommodate your special needs.

How do I know my Customers and Employees will like these Certificates?

The majority of our clients repeat order. In-fact, many of our client have been successfully using our certificates since 2002!

Your receivers can choose exactly what they want, the brand they want and when they want it. PromoGroup – Reward Coupons and/or any other Coupons that have the PromoGroup Name on that are Associated with a PromoGroup Coupon are ONLY good at Grocery Stores and Stores that will Accept them. These Grocery Stores and/or Stores are considered Participating Stores by allowing a PromoGroup Coupon to be Redeemed at their Store.”

PromoGroup Does Not Guarantee, ANY Grocery Store or Store that will accept A PromoGroup Coupon That has been sold to a Company and/or Distributed to a Consumer from the Comp[any that bought them or if the PromoGroup Coupon was re-gifted to a friend, company associate, family member, etc.

If you have any further questions please call the PromoGroupRewards Gift Certificate program at 1-800-288-8671.

Let PromoGroup Rewards help build your next Loyalty or Rewards Program today!